Updates and Health Advisory on COVID-19 (Corona Virus)

The safety and security of passengers and employees is always the top priority of Ethiopian Airlines.  Accordingly, we are working closely with WHO, IATA and the Ethiopian Ministry of Health to ensure your health and comfort as you fly with us.

OUR REFUNDS AND RE-BOOKING POLICY
This policy is applicable to all existing destinations across the Ethiopian international network (Excluding domestic flights within Ethiopia).
RE-BOOKING POLICY 

• Change fees are not applicable to tickets issued anytime for travel from 01-MAR-2020 onwards until 30-JUNE-20. If there is a difference in the airfare or applicable taxes, due to the reissue/rerouting of the ticket, the additional amount will need to be collected. Customers can change their booking to travel on/or before December  31, 2020. 

REFUND POLICY

• Refund permitted free of charge if only original flight shown on the ticket is canceled. 
• Full refund can be made free of charge for travel dates between 01-MAR-2020 until 30-JUN-2020 by issuing a voucher of equal amount to be used within one year of issue.
• If voucher is required to be refunded, applicable rule at time of ticket purchase shall apply.
• No show fee will apply at all times except when flight is canceled involuntarily by the airline.
• The policy is applicable for both refundable and non-refundable tickets.

REROUTING POLICY 

• Rerouting is permitted by applying the applicable differences in fares, fees and taxes.

FLIGHT UPDATES
As the situation remains dynamic, our flight schedules may change at short notice to comply with regulatory directives or operational requirements.  At all times, we aim to provide the updated information to our esteemed customers as early as possible.
For the latest notifications, please ensure that your contact details are updated by visiting  Manage Booking. You can also check our website or Mobile App for the latest flight updates, rebooking and refund options.
For any inquiries on your flight reservation, please contact the nearest local Ethiopian office, our global contact center or your travel agent.
Health Screenings at Addis Ababa Bole International Airport
Medics stationed at Addis Ababa Bole International Airport and carry out continuous health screenings 24/7. Our flight crew are also equipped with all safety equipment they need to protect themselves and passengers from possible infection.

Here below please refer to information on travel restrictions due to the spread of Corona Virus within Ethiopian Airlines network.

Angola

Passengers from China, South Korea, Italy, Iran, Nigeria, Egypt and Algeria are not permitted to enter the country

Bahrain

Passengers who have stayed in China, Iran, Iraq and South Korea for the last 14 days not allowed to enter BAH except Bahraini and GCC nationalities.

Passengers who have been in Lebanon, Japan, Italy, Hong Kong, Singapore, Malaysia and Thailand for the past 14 days shall require a visa. No visa on arrival option is available.

Benin

Passengers from China shall be required to self-quarantine at arrival. There is no entry restriction.

Burundi

All passenger from the China, South Korea, Iran, Italy, Germany, France, Japan, Spain and all countries of the European Union and those who have stayed in these countries during 14 days preceding their entry in Burundi shall be quarantined for 14 days.

China

•  Hubei origin passengers are not allowed to travel to Beijing, Guangzhou, Shanghai & Chengdu.
• Starting from March 13th, 2020 at 00:00, anyone who has traveled or lived in Korea, Italy, Iran, Japan, France, Spain, Germany and the United States within 14 days before entering Shanghai and Guangzhou will be subject to home or centralized quarantine for 14 days.

 Comoros

Comoros decided not to let any passenger from any point in China to arrive into the country. Please note that the restriction is also applicable to Comorian citizens.

 Congo Brazzaville

 All passengers originating from China and arriving at Congo Brazzaville shall be kept under quarantine for 14 days

Djibouti
As per the the statement from Djibouti Civil Aviation Authority, effective 18 Mar 2020 Djibouti airport will be closed for all commercial passenger flights as a preventive measure of COVID-19 until further notice.
This prohibition does not apply to cargo flights which are authorized to operate normally.

 Gabon

• Effective 13^th March 2020, the government of Gabon announced tourist visa holders from the European Union and United States are not allowed to enter into Gabon in addition to the already banned countries of China, South Korea and Iran.

 Equatorial Guinea

Due to COVID19, the Government of Equatorial Guinea has closed its border and all international flights are banned from 15 March,2020 to 15 April, 2020. This can be extended based on the evolution of the crisis.

 Eritrea

Chinese and Italian passengers shall be quarantined upon arrival.

Hong Kong

1. The Hong Kong Special Administrative Region has banned travelers from Hubei province from entering and transiting the region in order to prevent the spread of Coronavirus. please note that the restriction does not apply to residents of Hong Kong.
2. Passengers originating from Italy (Emilia Romagna, Lombardy and Veneto Regions, which covers Bologna, Milan, Venice and Verona ) and Iran shall be quarantined for 14 days.
3. Passengers who have been in France Bourgogne-Franche-Comte & Grand Est regions, Germany North Rhine Westphalia regions, Japan Hokkaido Region and Spain La Rioja, Madrid and Paisse Vasco regions in the past 14 days shall be quarantined in a facility arranged for this purpose upon arrival Hong Kong.

India

India has suspended e-visa to Chinese citizens and all passengers who visited the people’s republic of china on or after 15-jan-2020 will not be accepted and the already issued e-visa will no longer be valid. 

Passengers from China, Italy, France, Germany, Spain, Japan, South Korea, Italy & Iran are not permitted to enter the country.

Indonesia

All passengers who have traveled to /transited via mainland China shall not be permitted to enter the county.
Foreigners who have visited or transited China, Iran, Italy and South Africa in the past 14(fourteen days) without health certificate shall be denied entry. Flight and Cabin crew are not exceptions

Israel

Effective the 21st of February, 2020 it is not permitted to enter into Israel for those passengers and Crew who had stayed in China; Hong Kong; Macao; Thailand, South Korea, Singapore, Austria, Germany, Switzerland, Spain & France in the last 14 days.

Israeli nationals arriving from all countries under concern will have to go into home-quarantine immediately on arrival Israel.

As of 12/3/2020 at 20:00, all visitors who desire to enter Israel from everywhere worldwide, must attest that they can go into self-quarantine for 14 days.  This cannot be arranged at a hotel or any other accommodation which is not a private residence.
Italy
Temporary Suspension of Operation to Milan, Italy effective 17^th March 2020
Due to further mobility restrictions on account of COVID-19, Ethiopian Airlines flights to Milan, Malpensa are suspended from 17^th March 2020 until further notice.
Customers willing can be rebooked free of charge to/from Rome, Fiumicino where operations continue regularly.
 Ethiopian Airlines would like to assure its customers that it is working round the clock to assist its customers in these challenging times.
We invite our customers to ensure that all their contact details are correctly inserted.

 Japan

 Passengers from Daegu; Cheongdo-gun & Gyeongsangbuk-do regions of Korea & passengers from Hubei & Zhejiang provinces of China are not allowed to land in Japan

Kuwait

Kuwait has prohibited all passengers from entering Kuwait except Kuwaiti citizens and is set to ban all commercial flights to/from Kuwait effective 13th of March

Lebanon

Passengers from China, Hong Kong, Mcaco, Chinese Taiwan, South Korea, Iran & Italy are restricted from entering the country.
Exceptions:
 • Lebanese nationals and family members of Lebanese National who hold one of the nationalities from the above-mentioned countries and have not yet acquired Lebanese Nationality 01’ residency in Lebanon.
• Members of foreign Diplomatic Delegations from the above-mentioned countries and working in Lebanon
• UNIFIL soldiers and officers from the above-mentioned countries and working in Lebanon.
 1. As per the attached official letter received from the Lebanese authorities, instruction has been given to stop all flights to/from Italy South Korea, Iran China (Hong Kong, Macau, Chines Taipei) for one week from the date of issuance of this instruction
 2. And to stope transporting all passengers from and to the following countries: France, Egypt, Syria, Iraq, Germany, Spain, UK. Exceptions: Lebanese nationals from the mentioned countries and have not yet acquired Lebanese nationality, Members of diplomatic delegations from the listed countries, UNIFIL soldiers and officers from the mentioned countries and working in Lebanon. All those who are exempted will be given 4 days until 16/3/20 included to return to Lebanon.

Madagascar

Following instructions issued by the President of the Republic of Madagascar dated 14.03.2020
All airlines serving Madagascar via international flights must land at the international airport in Ivato (TNR) from March 15, 2020.  There will be no flight to Nosy Be (NOS) as of 15 March 2020 until 14 April 2020.
Flights connecting Madagascar to Europe, The Reunion and Mayotte will be suspended as of Thursday March 19, 2020.
Residents of Madagascar who have stayed outside of Madagascar can therefore return to the country until Thursday March 19, 2020
It is forbidden for all airlines serving Madagascar to embark passengers from Europe, Reunion and Mayotte, or having stayed / transited there in the 14 days preceding their embarkation. Otherwise, quarantine is mandatory and is fully covered by the airline concerned.
This decision takes effect on the date of its signature and until April 18, 2020 These measures may be extended depending on the development of the situation.

Malaysia

Considering the current situation of COVID-19 infection in Malaysia which enters into its second wave, the Government has decided on the following control measures against the risk and potential of transmission of the Corona Virus:
In addition to the previous restriction from PRC provinces (Hubei, Zhejiang and Jiangsu) total entry ban on all visitors from the Republic of Korea, Italy, Denmark and Iran and foreigners who have visited or been to the Republic of Korea,
Italy, Denmark and Iran in the last 14 days before their arrival to Malaysia including visitors who are transiting through Malaysia.
Malaysians and Permanent Residents are advised to defer their non-essential travels to the above countries.
Malaysians, Permanent Residents and Pass Holders such as Long Term Social Visit Pass and Student Pass who have visited or been to the above countries in the last 14 days before arriving into Malaysia must undergo health screening by the Ministry of Health (KKM).
For visitors originated from the Republic of Korea, Italy, Denmark and Iran but not residing in those countries are allowed to enter the country if they can prove to the immigration officer during the immigration examination. The declaration form must be filled for this purpose.
Airline crew who arrive from the Republic of Korea, Italy, Denmark and Iran must undergo health screening by the Ministry of Health (KKM) before the immigration checkpoint

Namibia 

Namibian Government is suspending flights from Qatar, Ethiopia and Germany following confirmed two COVID-19 cases in the country.
Accordingly, flights from Addis Ababa to Windhoek vice versa will be suspended effective 16 March, 2020 until further notice.
Norway
Due to COVID-19 effective 15 March 2020 Norway is closing the border to foreign nationals who don’t have a residence permit in Norway. Foreign nationals will be turned
away at the border. Exemptions will be provided for European Economic Area (EEA) citizens and their family members who reside in Norway. Exemptions are also
being prepared for EAA citizens who work in Norway. Norwegians who are abroad and people who live or work in Norway can still enter the country. Temporary
entry and exit controls will be introduced at the internal schengen border. The airports will be open for international flights enabling tourist/foreign nationals to travel
out of Norway.
Any passenger arriving to Norway from any country (Other than Sweden and Finland) upon arrival they will be quarantined for14 days or they will be returned back to origin.
Airline operators and pilots must inform this to passengers. If the passenger is arriving via Sweden or Finland and the passenger has been outside these countries with in the last 14 days shall be quarantined for 14 days.

Oman

The Sultanate has already announced that it restricted entry to travelers from five countries, China, South Korea, Italy, Iran and Egypt
 With effect ‪from Sunday, March 15, 2020, for 30 days, no tourism visa will be issued from any of the land, Sea or air corridors.
 The order is the same for electronically issued visas, visas on arrival. However, tourists who have valid visas that were issued can enter the country but will have to fulfill
the requirements of medical tests and examinations to confirm that they are not positive to the coronavirus and also they should not have traveled to the five countries
on which an embargo is declared.

Philippines

Any passenger, without distinction to Nationality who has been to or transited through Italy and Iran within fourteen (14) days prior to arrival in the Philippines shall be required to present Health Declaration Certificate certifying passenger is COVID-19 free.
 Any passenger, without distinction to Nationality, who has been to or transited through Italy and Iran within fourteen (14) days prior to arrival in the Philippines shall undergo a 14-day quarantine.
 Failure to present a Medical Clearance or Health Declaration Certificate shall be automatically excluded and sent back to the port of origin.

Qatar

Effective from 15 March 2020 Qatar has banned the entry of passengers from Italy, France, Germany, and Spain. However, passengers with Qatar Resident Permit coming from the mentioned nations will be allowed but will be quarantined for 14 days.
It is also decided to suspend temporarily the entry of passengers coming from Sudan even if they have a visa or Qatar ID.
Russia

Temporary suspension of passages across the border for Chinese citizens, as well as Macau and Hong Kong passport holders effective 20th of Feb 2020 is imposed.

 Kingdome of Saudi Arabia

To prevent the entrance of the coronavirus to the Kingdom, all international flights to/from the kingdom of Saudi Arabia are suspended for two weeks starting Sunday 15^th March 11.00 hours.

Seychelles

Passengers who have been in China (including the SAR), South Korea, Italy and Iran in the last 14 days are not permitted to enter the country.

 Singapore

All passengers who have traveled to China in the past 14 days and all passengers who have been in Daegu City and Cheongdo County of Republic of Korea cannot enter Singapore

Effective from 15 march 2020:

• All new visitors with travel history to France, Germany, Italy and Spain within the last 14 days will not be allowed entry into Singapore or transit through Singapore.
• Returning residents (SCs and PRs) and long-term pass holders (other than work pass holders) with travel history to France, Germany, Italy and Spain within the last 14 days will be issued with a Stay-Home Notice (SHN).
• Returning work pass holders (including dependents) with travel history to France, Germany, Italy or Spain within the last 14 days will be required to show the MOM approval letter to the airline staff at check-in at the point of departure, and at the Singapore Immigration and Checkpoints Authority  (ICA) checkpoint upon arrival in Singapore, to gain entry into Singapore. Upon entry, they will be issued a SHN.  

 Somalia

1. Passengers who have been in China (Peoples Republic) in the past 20 days are not allowed to Enter
2. Residents of Somalia who have been in China (Peoples Rep.) will be subject immediate Quarantine for a maximum of 14 Days.

Sudan

Sudan has banned entry to passengers arriving from the below listed countries either direct or transit through other points.
-      South Korea, North Korea, France, China, Italy, Iran, Spain, Japan, Egypt.
Sudanese are exempted from this restriction.

USA

Effective 1700 US Eastern Standard Time February 2, 2020, United States has banned any passenger who has been in Peoples Republic of China (PRC) for the past 14 days from entering the Country in order to prevent the spread of Corona Virus.
 1. This restriction doesn’t include US citizens
2. Passengers from Hog Kong and Macau are not affected by this restriction
* Airlines may refuse transportation to passengers who pose a direct threat to the health or safety of others because of communicable disease for flights to the USA from origins determined by CDC as COVID-19 risk areas without asking for medical certificate.
 Entry into the United States of all aliens who have been physically present in the Schengen Area during 14-day period prior to their entry into the US is suspended.